Return & Refund Policy

At Flamingo Clothing, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

Return Eligibility

You may request a return within [14/30] days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• The item has all original tags and packaging attached
• You have proof of purchase (order number or receipt)

Please note the following items are final sale and cannot be returned:

• Underwear, swimwear, and lingerie (for hygiene reasons)
• Items marked as final sale or purchased during a clearance promotion
• Gift cards

How to Start a Return

To initiate a return, please contact us at:

📧 flamingo-clothing@hotmail.com
📞 +44 7418 386849

Please include your order number and the reason for your return. Our team will respond with instructions on how and where to send your item back.

Return Shipping

• Customers are responsible for return shipping costs, unless the item received was faulty, damaged, or incorrect.
• We recommend using a trackable shipping method, as Flamingo Clothing is not responsible for items lost in transit during a return.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

• If approved, your refund will be processed to your original payment method within [5-10] business days.
• Please note that your bank or card provider may take additional time to reflect the refund in your account.
• Original shipping fees are non-refundable, unless the return is due to our error (faulty, damaged, or incorrect item).

Exchanges

Need a different size or color? Contact us at flamingo-clothing@hotmail.com and we'll be happy to help arrange an exchange, subject to availability.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within [7] days of delivery at flamingo-clothing@hotmail.com with your order number and a photo of the issue. We will arrange a free return and send a replacement or full refund, including shipping costs.

Late or Missing Refunds

If you haven't received your refund within the timeframe above:

1. Check your bank account again
2. Contact your card company — processing times can vary
3. Contact your bank — there's often a delay before a refund is posted
4. If you've done all of this and still have not received your refund, contact us at flamingo-clothing@hotmail.com