FAQ

How do I place an order?
Simply browse our collections, add your favorite items to your cart, and follow the checkout steps. Once your order is placed, you'll receive a confirmation email.

Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible at flamingo-clothing@hotmail.com. We process orders quickly, so we can only make changes before your order has been shipped.

I haven't received an order confirmation email. What should I do?
Please check your spam or junk folder first. If you still can't find it, contact us at flamingo-clothing@hotmail.com and we'll resend it.

Shipping

Do you ship worldwide?
Yes! We ship to customers all over the world.

How long does shipping take?
Standard delivery takes 5-10 business days, depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

Will I have to pay customs or import fees?
Depending on your country, customs duties or import taxes may apply upon delivery. These are the responsibility of the customer and are not included in the item or shipping price.

Can I track my order?
Yes, once your order ships you'll receive a tracking number via email so you can follow its journey to your door.

Returns & Refunds

What is your return policy?
We want you to love what you ordered. If you're not satisfied, please refer to our Return & Refund Policy for details on eligibility and timeframes.

How do I start a return?
Contact us at flamingo-clothing@hotmail.com with your order number, and we'll guide you through the process.

How long does it take to receive a refund?
Once your return is received and inspected, refunds are typically processed within [X] business days.

Payment

What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.

Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We never store your card details.

Why was my payment declined?
This can happen due to incorrect card details, insufficient funds, or your bank flagging the transaction. Try an alternative payment method or contact your bank for more information.

Products & Sizing

How do I know what size to order?
Check the size guide on each product page for detailed measurements to help you find your perfect fit.

What if an item is out of stock?
Sign up for restock notifications on the product page, or contact us at flamingo-clothing@hotmail.com and we'll let you know if it's coming back.